I have a question about advertising / becoming an advertiser.

You can learn more about becoming a sponsoring advertiser by calling us at 1 (800) 824 8311 ext 739. Our sponsorship coordination team will help you find the golf courses we work with in your area and help you decide which one would be the best for your business.

They will also explain the product types available at each golf course, pricing information and answer any questions you may have about the production and design process.

We want you to call if you have any questions! There is never any obligation to sign up, and our sponsorship coordination team is always happy to share information with you.

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How does sponsor advertising work?

Sponsor advertising is a mutually beneficial arrangement between the golf course and businesses in their local community.

Business owners pay to advertise on a product at a local golf course. The money their business spends on the advertisement covers the cost of the product for a full year for both the golf course and the advertiser.

The business gets to reach an exceptionally desirable demographic for a minimal cost, and the golf course receives products for free they would otherwise be spending thousands of dollars for.

Bench Craft Company handles the actual design and manufacturing of each custom product and advertisement at their corporate headquarters in Portland, Oregon. After the product is created and the advertisement is approved, the product is shipped to the golf course for distribution or installation.

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I just became an advertiser, what now?

Welcome to the Bench Craft family! We are excited to be working with you. The next step you should take is to contact our Design Department to discuss what you would like your advertisement to look like. In order to get your order processed and at the course as soon as possible, we request that you contact our design department within 2 weeks of signing up.

We have more than 35 graphic designers on staff available to help you from 6am until 5pm Pacific Standard Time. You can contact them by calling 1 (800) 824 8311 ext 741, through the artwork submission form found here, or by emailing art@benchcraftcompany.com.

Please include your account number / contract number in any messages you send us.

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How do I renew my advertisement?

In order to renew your advertisement for an additional year, you should call us at 1 (800) 824 8311 ext 739 or send us a message through the form on our contact page.

Businesses who are renewing an advertisement with us have the option of using the artwork they’ve already approved for the previous year or our team of graphic designers can work with you to create a completely new ad at your request.

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How do I submit artwork for my advertisement?

We have more than 35 graphic designers available to help you from 6am until 5pm Pacific Standard Time. If you would like to use our design team to create your advertisement, the best and quickest way to contact us is by calling 1 (800) 824 8311 ext 741. This design service is completely free and includes several rounds of revisions if you would like them.

You can also submit your artwork or art direction in the following ways:

Use the artwork submission form found here
Email  art@benchcraftcompany.com (include your account number in the subject line)
Fax  (503) 214 4402
Mail  PO Box 6343, Portland OR 97228
Fedex 16600 SW 72nd Avenue Building 10, Portland OR 97224

Please include your account number / contract number in any messages you send us.

If you are interested in designing your advertisement yourself, you can also learn more about acceptable file types to submit and download blank templates here.

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How do I request revisions to the proof I received?

Revisions are a normal part of the design process and we are more than happy to work with you to adjust your advertisement until you are happy with the final layout.

If you would like to request changes to a proof you received from the design department, you can call us at 1 (800) 824 8311 ext 741. You can also request revisions by using the artwork submission form found here or email it to us at  art@benchcraftcompany.com (please include your account number in the subject line).

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Why haven’t I seen a proof yet?

The number 1 reason customers haven’t seen a proof is because we did not receive the art direction from your company.

If you haven’t heard from our design department in what you would consider a reasonable amount of time, (2 weeks is the standard) please contact us at 1 (800) 824 8311 ext 741 to make sure your art direction was properly received.

We will not go to print without giving your company the chance to submit artwork, proof it, make any necessary revisions and approve it.

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When will my ad arrive at the course?

Because of the complex nature of the printing process and the fact that we work with each golf course and every sponsor individually to custom create their artwork, it can be difficult to pinpoint a specific print date.

If you need to know when your advertisement will arrive at the course, customer service can help you. You can reach them at 1 (800) 824 8311 ext 740 or email purchase@benchcraftcompany.com.

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I have a concern about my account, who do I talk to?

Our goal is to ensure the satisfaction of every customer we work with. If you have any concerns, please call customer service at 1 (800) 824 8311 ext 740 and they will work with you to resolve any issues you may be experiencing.

You can also email them at purchase@benchcraftcompany.com. Customer service is available Monday through Friday 7 am until 5 pm Pacific Standard Time.

Please keep in mind, we can’t make it right if you don’t tell us there is an issue! Let us know if there is anything we can do to help.

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How do I make a payment or payment related inquiry?

Payment related inquiries are best directed to our billing department at purchase@benchcraftcompany.com or by calling 1 (800) 824 8311 ext 740.

If you are concerned about your ability to pay your agreed upon payment, please let us know so we can try to work with you.

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When does my time at the golf course begin / end?

Your time at the golf course begins the day your advertisement is delivered to the course and ends exactly one year from that date. If you purchased multiple years worth of products, the end date will be extended accordingly.

If you would like to know the exact start / end date of your advertisement at the golf course, please contact our customer service department at purchase@benchcraftcompany.com or by calling 1 (800) 824 8311 ext 740.

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Why is there a charge to my bank account from Bench Craft Company when I worked with Fairway Media?

Fairway Media is the Canadian affiliate of Bench Craft Company. Our Canadian customers may see the Bench Craft Company name on their bank statement instead of Fairway Media, but they should not be concerned.

Canadian customers working with golf courses under the name of Fairway Media will still receive the same high quality design work, customer service and custom designed products as anyone working with Bench Craft Company. The products delivered to Canada made under the name Fairway Media are the exact same ones (even produced in the same warehouse) as those created by Bench Craft Company.

Please contact our international department with any questions at 1 (800) 824 8311 ext 268.

If you believe a charge was made to your account in error, please contact our billing department at

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What’s the difference between Fairway Media and Bench Craft Company?

Fairway Media is the name our company operates under in Canada. Bench Craft Company is the name our company operates under in the United States. Other than the name, we are the same company.

Our Canadian customers may see either the Fairway Media or Bench Craft Company names appear on their bank statement when payment is given. If this is concerning to you, please contact our international department at 1 (800) 824 8311 ext 268.

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How do I find my account / contract number?

You account number (also known as a contract number) is a 6 digit number that we use to identify and track your account with Bench Craft Company. You can find this number on the upper left hand corner of your contract, where it says “contract number”. If you have received an email from a Bench Craft Company employee, your account number is most likely in the subject line of that email.

Your business may be assigned multiple account numbers if you are placing more than 1 advertisement for this year or multiple years, or if you purchase a non standard advertisement size. These numbers will most likely show up related to each other in our database, so you only need to provide 1 account number in order for Bench Craft Company to find all of your accounts.

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How do I become a sponsored golf course?

You can learn more about becoming a sponsored golf course by calling our golf course relations manager at 1 (800) 824 8311 ext 230. They can help you determine what products your golf course is eligible for and discuss the design, installation and sales process with you at that point. Our golf course relations team can also send you product samples for your review.

We want you to call if you have any questions! Calling does not mean you are obligated to sign up, and we are always happy to share information with you.

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How does sponsorship advertising work?

All products are offered to the golf course for free since the costs of our products are completely sponsored by local business advertising. The golf course does not have to pay a single cent.

Sponsored advertising is a mutually beneficial arrangement between the golf course and businesses in their local community.

Business owners pay to advertise on a product at a local golf course. The money their business spends on the advertisement covers the cost of the product for a full year for both the golf course and the advertiser.

The business gets to reach an exceptionally desirable demographic for a minimal cost, and the golf course receives products for free they would otherwise be spending thousands of dollars for.

Bench Craft Company handles the actual design and manufacturing of each custom designed product and advertisement at their corporate headquarters in Portland, Oregon. After the product is created and the advertisement is approved, the product is shipped to the golf course for distribution or installation.

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What is my golf course financially responsible for?

Your golf course is not financially responsible for any costs associated with Bench Craft Company products. There are no hidden costs, no upgrade fees, and no design charges. All expenses are 100% covered by the local businesses who advertise on your products.

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What product is my golf course eligible to receive?

Course eligibility depends on many factors. To learn more about the products your course may be able to receive free of charge, or to request a product catalog, please call our golf course booking department at 1 (800) 824 8311 ext 230.

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How do I submit artwork for my golf course?

We have a large team of graphic designers dedicated to golf course product design. They are available to help you from 6am until 5pm Pacific Standard Time.

Before we begin designing your course guides or scorecards, will need to speak to someone at your golf course to make sure we have the most accurate and up to date information available to work with. It is helpful if we can have a copy of your logo, scorecard, website address and any large golf course photos you may have available.

You can submit your information in the following ways:

Call our product designers at 1 (800) 824 8311 ext 421
Use the artwork submission form found here
Email  art@benchcraftcompany.com (include your golf course name, city and state in the subject line)
Fax  (503) 214 4402
Mail  PO Box 6343, Portland OR 97228
Fedex 16600 SW 72nd Avenue Building 10, Portland OR 97224

Please include your golf course name, city and state in any messages you send us.

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What do I need to do to get started?

In order to design the initial proof of your course guide books or scorecards, you will need to send in your current scorecard, a copy of your logo, and any specific colors, verbiage, or other information that you want included on your products. If you are receiving course guides, you should also write and email us playing tips for each hole.

If you have ordered a display board, benches, tee signs or ball washers, please contact our signage department at 1 (800) 824 8311 ext 301 for more information.

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How do I request revisions to the proof I received?

Revisions are a normal part of the design process and we are more than happy to work with you to adjust your product design until you are happy with the final layout.

If you would like to request changes to a proof you received from the design department, you can call us at 1 (800) 824 8311 ext 742. You can also request revisions by using the artwork submission form found here or email it to us at  art@benchcraftcompany.com (please include your golf course name, city and state in the body of the email).

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Why haven’t I seen a proof yet?

Most often, we are still gathering advertising sponsors for your golf course. If you haven’t submitted artwork yet, you should do it now. If you are still concerned about the time line, please give us a call at 1 (800) 824 8311 ext 230 and we will work with you to make sure everything is done to your satisfaction.

We will not go to print without giving your golf course the chance to submit information, view an initial proof, make any necessary revisions and approve a final layout.

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I have a concern about something, who do I talk to?

Please call our golf course booking and relations department at 1 (800) 824 8311 extension 230, and they will work with you to resolve any issues you may be experiencing. You can also email the golf course booking and relations department at rsimich@benchcraftcompany.com.

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How do I order more products / request product replacement?

When you are ready to order more products, or need something replaced, please call the following departments as needed:

Course guides  1(800) 824 8311 ext 303
Signage  1(800) 824 8311 ext 363
Scorecards  1(800) 824 8311 ext 304

If you unsure who to call, simply ask for extension 230.

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