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Frequently Asked Questions


I just purchased an ad from you. What is the next step I should take?

Send us your artwork and ad copy so one of our designers can create an ad proof for your final approval. return to top


What is my account number and how do I find it?

Your account number is a red, six digit number located in the upper left hand corner of your contract (under the Bench Craft Company header). It is also reffered to as a Contract Number or Invoice Number and can be found in the upper right hand corner of your invoice or in the subject heading of any email from our Customer Service Department.return to top

If my ad is graffitied or damaged will it be replaced?

Yes. As soon as we are notified of the damage we will print and ship a new sign to the golf course for installation. return to top


I have an issue with my account. Who should I talk to about it?

Please contact our Customer Service Department if you have any questions regarding your account. They will be happy to help you with your questions or direct you to the best suitable department to handle any issues you may have. return to top


The duration of my contract is almost up. How do I renew it?

Just contact our office at 1-800-824-8311 and a representative will be happy to fill you in on the details associated with renewing your contract. return to top

Where should I submit my artwork and how do I do it?

You may either email your files to art@benchcraftcompany.com or mail hard copies or CDs/DVDs to:

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My files for my artwork are way too big to email. How can I get them to you?

If your digital files are too large to email, please send your artwork on CD/DVD to:

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What is the deadline for submitting artwork and ad copy for my ad?

All Artwork should be sent to Our Art Deptartment within ten days of the date of sale. If this is too soon, please contact us to let our artists know when they may expect it. return to top


What is "Ad Copy"?

Ad Copy usually consists of your company logo, the name of your business, address, website, phone number, a tagline or description of the business's specialty, etc. Simply put, it's whatever you would like your ad to communicate. return to top


Can't you just get my logo and artwork from my website?

Unfortunately we can't. The quality is just too poor for use in printed mediums. Artwork used on the web is generally a very low resolution (72dpi) and we need the artwork to be at least 300dpi in order to output a professional quality advertisement for you. return to top


If I send you photos or other pieces of original artwork, can I get them back?

You sure can. Just send a request for us to return your artwork. when we mail out your proof, we will include any artwork we have received. return to top


Which digital file types do you accept? Do you prefer one over another?

Our Art Department accepts the following file types:
.cdr, .ai, .eps, .pdf, .psd, .tif, .jpg, .bmp
We work primarily in Corel Draw, so native .cdr files generally work best. If you cannot send Corel files, the best files types to send (in order of best to worst) are: .eps, .pdf, .psd, .tif, .jpg, and finally .bmp. We also use Adobe Illustrator version 10 (please save .eps files to Illustrator 8 legacy format to ensure compatibilty), and Adobe Photoshop version 7. Sorry, we do not support MS Publisher files. return to top


What resolution should I make make my digital files?

Please use 300 dpi/ppi for all artwork. return to top


What is the difference between a vector-based file and a pixel-based file?

Vector-based files use geometrical primitives such as points, lines, curves, and shapes or polygon(s), which are all based on mathematical equations, to represent images in computer graphics. A pixel-based graphic, or raster graphic, is the representation of an image as an array of pixels, as it is typically used for the representation of photographic images. While this probably doesn't mean much to you, it makes a huge difference in the quality of your finished advertisement. If you send your logo to us as a pixel-based file and we need to resize it, it's very likely that the finished product will result in poor quality. However, If you send your logo as a vector-based file, our artists can enlarge it however big it needs to be while retaining the the very best in quality. A general rule of thumb to use when determining when to use vector or pixel-based files is that computer generated artwork should probably be sent in a vector format, while any and all photographs are acceptable as pixel-based files so long as their resolution is at least 300 dots/pixels per inch. return to top


I have submitted my artwork and ad copy and am wondering when I will get my proof?

Depending on what your artwork details, it usually takes approximately 2 - 4 weeks to generate a proof for approval of your advertisement. return to top